NetOffice TLV Remote help guide

How to connect via AnyDesk

This short guide from NetOffice TLV shows how we connect safely for remote help.

On-site visits: Tel Aviv and Gush Dan. Remote help: anywhere in Israel. We work every day, including Friday and Saturday.

Windows & Mac WhatsApp 053-452-0055 Official AnyDesk only

Contents

Password rules (read first) Windows: download, ID, Accept Mac: download, permissions, ID, Accept After the job: change password or turn off Unattended

Password rules

One-off / short session: you only press Accept when we connect. You do not need to set a password.
Long repair or office on a subscription plan (Unattended Access): if we need to reconnect without you sitting at the computer, we set a long random password ourselves on the first connection. You do not need to know or remember it. When the work is finished, please follow the after the job steps: remove that password, or change it to one only you know, or uninstall AnyDesk.

Security: give your AnyDesk number only to NetOffice TLV (WhatsApp 053-452-0055). Banks, police, and “security services” never ask for AnyDesk. Download only from the official site below, never from random links or attachments.

Windows

WindowsMac

1 Download from the official page

Open anydesk.com/downloads/windows and click Download. Do not use other sites.

download AnyDesk for Windows from the official page
Official page: https://anydesk.com/en/downloads/windows

2 Open AnyDesk and find your number

Run the downloaded file. You can use it without installing, or click Install if you prefer. In the main window, look at Your Address: a number of about 9-10 digits.

AnyDesk main window with Your Address highlighted
Official AnyDesk UI: Your Address is the number we need

3 Send us the number on WhatsApp

Copy or type the digits and send them to us on WhatsApp: 053-452-0055.

AnyDesk Your Address field highlighted for WhatsApp
Send only the number to us on WhatsApp
Open WhatsApp · 053-452-0055

4 When we connect, press Accept

A window appears asking for access. Press the green Accept button. For a one-off session that is all you need.

AnyDesk Accept window with Accept button highlighted
Press Accept so we can help

Mac (macOS)

WindowsMac

1 Download from the official page

Open anydesk.com/downloads/mac-os and download AnyDesk. Open the .dmg and drag AnyDesk to Applications (or follow the installer).

download AnyDesk for Mac from the official page
Official page: https://anydesk.com/en/downloads/mac-os

2 Allow Screen Recording and Accessibility

On first launch, Mac shows System Permissions Status. You must allow at least:

  • Screen Recording (so we can see the screen)
  • Accessibility (so we can use mouse and keyboard)
  • Full Disk Access (needed for file transfer; recommended)

Path: System Settings → Privacy & Security. After Screen Recording or Full Disk Access, restart AnyDesk if Mac asks.

AnyDesk System Permissions Status on macOS
Grant Screen Recording and Accessibility from this window

3 Send us your Address, then press Accept

Send the Your Address number on WhatsApp 053-452-0055. When we connect, press Accept.

AnyDesk Accept dialog on Mac
Mac Accept window: press Accept

After the job (Unattended Access)

If we used Unattended Access (we set a password so we could reconnect without you clicking Accept each time), please close that access when the work is done.

1 Open Settings → Access

In AnyDesk open Settings, then Access (under Security).

AnyDesk Settings sidebar with Access highlighted
Settings → Access

2 Remove the password, or set a new one only you know

In Unattended Access:

  • Click Remove password to turn Unattended Access off, or
  • Click Set password, enter a new password that only you know, then Apply (this also invalidates old saved logins).
AnyDesk Set password dialog for Unattended Access
Set password dialog (same place to change it later)

3 Clear all tokens (recommended)

Still under Unattended Access, click Clear all tokens so no old automatic login remains.

AnyDesk Access settings with Remove password and Clear all tokens
Remove password and Clear all tokens

You can also uninstall AnyDesk completely if you no longer need it. Prefer to do this together with us on the phone if you are unsure.

Questions?

Message us on WhatsApp (preferred) or call. Please describe the task in detail (office: how many seats, what gear you already have, which ISP; home: what exactly does not work).

WhatsApp message is the easiest way to reach us, we reply fast

WhatsApp 053-452-0055

Or call: 053-452-0055

NetOffice TLV

Hebrew, Russian, English · netoffice.co.il · eugeny@netoffice.co.il

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